Orders & Returns
At dental-rotors.com, your satisfaction is our priority. Here’s everything you need to know about returning or exchanging a product:
Items purchased from Dental-Rotors.com are covered by a 30-day return policy.
Upon receiving your order, please inspect it carefully. If, for any reason, you are not satisfied, please contact us at +39 327 560 9272 to request a valid Return Merchandise Authorization (RMA) number. Please have your invoice available for reference.
Once the returned product is received, Dental-Rotors.com will issue a refund, credit, or exchange, minus any applicable shipping and handling charges.
All returned items must be unused, unmarked, and in their original packaging, with the seal unbroken.
Return claims must be made within 30 days of the delivery date.
All returned merchandise is subject to inspection.
Any items returned to Meddys di Saca SNC in a condition deemed unsellable will not be eligible for credit.
Return & Exchange Policy
- You have 30 days from the delivery date to request a return or exchange.
- Items must be unused, unmarked, and in original packaging with the seal unbroken.
- Returns require a valid RMA (Return Merchandise Authorization) number.
- To request an RMA, call +39 327 560 9272 and have your invoice handy.
- Returns received after 30 days or without an RMA will not be accepted.
Return Shipping Costs
-
If the product is defective or incorrect:
→ No return shipping fee applies -
If the return is due to customer remorse (wrong item, no longer needed):
→ Flat return shipping cost: €7.95
Return Options
-
Refund – within 30 days from delivery
-
Exchange/Replacement – within 30 days from delivery
Return Address
Meddys di Saca SNC
dental-rotors.com
Via Bologna 10
25073 Bovezzo (BS) – ITALY
Return Guidelines
- Use traceable shipping services like UPS, TNT, or FedEx.
- Shipping charges are non-refundable.
- Customer is responsible for loss or damage during return shipment.
- Include a copy of the original invoice in the return package.
- Please allow 5–7 business days to process your return.
- No returns accepted on special orders or drop-shipments.
Return Authorization
- RMA numbers are valid for 30 days from issue.
- Returns received after RMA expiry will not be accepted.
- Packages without an RMA will be returned to the sender at their expense.
- Customer is responsible for care and shipping insurance of the returned item.
Order Issues or Damaged Shipments
- Report missing, damaged, or incorrect items within 30 days of delivery.
- Keep all original packaging and request a damage report from the courier (e.g. UPS).
- Contact us at +39 327 560 9272. We’ll respond within 48 hours.
Cancelled Orders
- To cancel an order, contact us quickly via:
📞 +39 327 560 9272 or 📧 [email protected] - Cancellations after delivery are not accepted.
- Refused deliveries or undeliverable packages will be refunded minus shipping costs.
Shipping Charges
- Buyers are responsible for shipping costs.
- International orders are charged based on location.
📞 Need Help?
We’re here for you!
Call us at +39 327 560 9272
or email [email protected] (Monday to Friday)